IT Strategy & Innovation

IT Strategy & Innovation

Edition 4.0 | Copyright 2019 | Publication Date: March 2018

James D. McKeen, Queen’s University
Heather A. Smith, Queen’s University


IT Strategy & Innovation is designed for MIS courses where the goal is to understand how IT delivers organizational value, including IT Strategy, IT Management, and IT Innovation courses at the undergraduate and graduate levels. It focuses on preparing students to tackle issues regarding IT management and strategy in a changing IT environment that is, in turn, changing organizations. The text combines the experiences and insights of senior IT managers from leading-edge organizations with thorough academic research to illustrate important issues and show IT strategy in action within contemporary businesses.


Focus on Innovation
Examine IT-enabled innovation in an entirely new section. More and more, IT is becoming the engine of corporate innovation.

Focus on Business Partnerships
Examine IT governance, managing change, and the effective use of outsourcing to vendors.

11 New Chapters
Cover more with additional chapters on data strategy, digital strategy, cloud strategy, emerging technologies, managing disruption, the API economy, AI, DevOps and more.

Expanded Real-World Examples
Cover global logistics, enterprise transformation, and agile development with three new mini-cases.

Chapter Discussions
Provoke conversation with newly added discussion questions at the end of each chapter.

Table of Contents

  • Section I: Delivering Value with IT
  • Chapter 1: Delivering on the IT Value Proposition
  • Chapter 2: Developing IT Strategy for Business Value
  • Chapter 3: Advancing a Data Strategy
  • Chapter 4: Creating and Evolving a Digital Strategy
  • Chapter 5: Developing a Cloud Strategy

  • Mini Cases for Section I:
  • Global Logistics and the Maritime Transport Ecosystem
  • IT Planning at ModMeters
  • IT Investment at North American Financial

  • Section II: IT-Business Partnership
  • Chapter 6: Governance for a Redefined IT
  • Chapter 7: The IT Budgeting Process
  • Chapter 8: Managing IT-Based Risk
  • Chapter 9: Building a Strong Relationship with the Business
  • Chapter 10: Enabling Collaboration with IT

  • Mini Cases for Section II:
  • Enterprise Architecture at Nationstate Insurance
  • Transforming IT at Global Digital Imaging
  • Delivering Business Value with IT at Hefty Hardware

  • Section III: IT-Enabled Innovation
  • Chapter 11: Developing Thought Leaders in IT
  • Chapter 12: Managing Disruption in IT
  • Chapter 13: IT’s Role in a Culture of Experimentation
  • Chapter 14: Improving the Customer Experience: An IT Perspective
  • Chapter 15: Moving Towards an API Economy
  • Chapter 16: Preparing for Artificial Intelligence

  • Mini Cases for Section III:
  • Enterprise Transformation at Trustworthy Insurance
  • Innovation at International Foods
  • Consumerization of Technology at IFG

  • Section IV: IT Portfolio Development and Management
  • Chapter 17: Managing Emerging Technologies
  • Chapter 18: Enhancing Development Productivity
  • Chapter 19: Transforming to DevOps
  • Chapter 20: Managing IT Demand
  • Chapter 21: Application Portfolio Management

  • Mini Cases for Section IV:
  • Project Management at MM
  • Working Smarter at Continental Furniture International
  • Introducing Agile Development at American Attire

About the Authors

James D. McKeen is Professor Emeritus at the Smith School of Business at Queen’s University. He has worked in the IT field for many years as a practitioner, researcher, and consultant. In 2018, he joined Empire Life as interim SVP and CTO. He now serves as a technology and strategy adviser. Dr. McKean has taught at universities in the U.S. as well as abroad in the U.K., France, and Germany. He was named the 2011 “IT Educator of the Year” by ComputerWorld Canada. The previous edition of this textbook– IT Strategy: Issues and Practices – was the best-selling business book in Canada (Globe and Mail, April 2012).

James D. McKeen

Heather A. Smith is a Senior Research Associate at the Smith School of Business at Queen’s University. She was named the most published researcher on IT management issues in two successive studies (2006, 2009). She is also a Senior Research Associate with the American Society for Information Management’s Advanced Practices Council. A former IT manager, she is co-director of the IT Management Forum that facilitates inter-organizational learning among senior IT executives.

Heather A. Smith

Instructor Resources

Prospect Press provides instructors with an instructor manual, lecture slides and a test bank for each title.
Some texts have additional resources including case teaching notes, tutorials, and addenda.
This content is available to instructors only and is password protected.

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Current Edition

IT Strategy & Innovation

James D. McKeen, Queen’s University
Heather A. Smith, Queen’s University

Edition 5.0
Copyright 2022
Publication date: November, 2021

View Current Edition

Previous Editions

IT Strategy: Issues and Practices

IT Strategy

Issues and Practices

James D. McKeen, Queen’s University
Heather A. Smith, Queen’s University

Edition 3.1
Copyright 2018
Publication date: June 15, 2017

View Previous Edition


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