James D. McKeen is Professor Emeritus at the Smith School of Business at Queen’s University. He has worked in the IT field for many years as a practitioner, researcher, and consultant. In 2018, he joined Empire Life as interim SVP and CTO. He now serves as a technology and strategy adviser. Dr. McKean has taught at universities in the U.S. as well as abroad in the U.K., France, and Germany. He was named the 2011 “IT Educator of the Year” by ComputerWorld Canada. The previous edition of this textbook– IT Strategy: Issues and Practices – was the best-selling business book in Canada (Globe and Mail, April 2012).

Heather A. Smith is a Senior Research Associate at the Smith School of Business at Queen’s University. She was named the most published researcher on IT management issues in two successive studies (2006, 2009). She is also a Senior Research Associate with the American Society for Information Management’s Advanced Practices Council. A former IT manager, she is co-director of the IT Management Forum that facilitates inter-organizational learning among senior IT executives.